Still using Nozbe or change another tool

Discussion in 'PUBLIC: Discuss Tools & Software for GTD' started by Gagamaru, Aug 10, 2017.

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  1. Gagamaru

    Gagamaru Registered

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    Hi all

    Now I have been trying to use Nozbe. This one has many tutorials, though, I find quite a lot of discrepancies between the present interface and contents and the procedure manual of Nozbe.

    I feel very troublesome if I contact help center of Nozbe whenever I have any question.

    1. If I keep on using Nozbe
    Alternatively, I am looking for any forum about discussion, mainly usage of Nozbe.
    Do you know any forum?

    2. Change another tool
    My concern is that I prefer the tool, no discrepancies between the present interface and contents and the procedure manual of my desired tool.I would not ask the help center often.

    My purpose is that I intend to use my personal to-do management. As group GTD, I will use Trello.

    Looking forward to having your advice.
     
  2. Kuba

    Kuba Registered

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    Hello again!
    …because I've already answered you on Stack Exchange :)

    Let me paste my answer here as well, it may be useful for other forum members.

    Sorry to see you confused with our help page and visuals. We are constantly working on our manual to keep it up to date; Some of videos and screens were made before changes in the interface, however, they still are accurate in describing features and functions. That means you can follow instruction based on the visuals to do it the same way in a current Nozbe version.

    If you feel troublesome, you really shouldn't. Our support team is devoted to their work with a true passion. Just send us an email or write fill a form in the Nozbe app and we'll respond in a short time.

    Currently, we don't have any official forum for Nozbe users. We have been considering it. Please check out a Nozbe users' subreddit: https://www.reddit.com/r/nozbe
    (and I'm sure you can expect Nozbe users here, too!)

    I'm going to pass your voice on to make sure we're on the right track to improve our help page. Thank you!

    Kuba from Nozbe Team
     
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  3. Gagamaru

    Gagamaru Registered

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    Thank you for your reply.

    As a matter of fact, I made inquiries about discrepancies of your help pages and visuals=user interface for two competitors.
    I received the reply from the one as attached. While I am waiting for the reply from the other one. They informed me they would send me
    in due course.

    >We are constantly working on our manual to keep it up to date; Some of videos and screens were made before changes
    That is natural. I cannot recognize whether you have been keeping it up to date based on your help page.
    Prove yourself you have been doing it.

    >Just send us an email or write fill a form in the Nozbe app and we'll respond in a short time.
    I doubt it. Only you responded me initially. Thereafter, you keep neglecting.
    Warning you unless you have discrepancies, I never make inquiries.

    If you have time to hold web-seminar, why don't you delete the discrepancies?

    Hope you understand the said message, I would like to have your reply soon.
     

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  4. Kuba

    Kuba Registered

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    Hello again!

    I'm not sure I fully understand your point, so let me answer you step by step.

    We do keep it up to date: we remove what can't be applied to the current version and add a description of new features. One of the newest one – custom repeats – is presented here: https://nozbe.com/help/#customrepeats

    What do you mean by writing: “only you”? Who else should respond you? Correct me if I'm wrong, but I understood that you haven't contacted our support yet.
    I'm sorry you think I'm neglecting. It's not my intention. I'm far from it: I try to ensure you that however old screenshots are, they still bring useful information and you can rely on them while learning about Nozbe features. In general, you're right: they all should be up to date. That's what we want to do. So we keep updating them.

    Webinars and the help page are maintained by different departments, so it's not so zero-one as it might look like.

    I hope it was helpful :)
     
  5. Konrad

    Konrad Registered

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    Hi,

    Yes, it's an old feed but I have just come across this while searching for any Nozbe GTD related materials from other users.
    So for anyone considering using Nozbe I must say:
    1. I contacted their support few times (topics from improvement ideas to book delivering date - their founder has published 'productivity' book recently) and the answer was always quick and professional.
    2. I must say that I do not understand the problem with tutorials - the features are explained even if the look of the interface changed in the meantime.

    What is missing for me in Nozbe is one feature = karma from Todoist :) Helpfull for beginners.
     
  6. TesTeq

    TesTeq Registered

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    What is "karma from Todoist"?
     
  7. Konrad

    Konrad Registered

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    Quite a handy little feature. It is based on the action / reward connection. Basically you get points if you complete your tasks as scheduled. Of course there are all fancy graphs etc. so you can see how you are progressing. However the key point here is that it helps to create new habits as our brain craves for quick reward.
     

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