unstuffed;45665 said:
2) Compel the team to generate at least one NA for every agenda item;
3) Make sure the NAs are assigned to individuals to do, and have follow up dates (like the next meeting);
4) Ensure that, at the next meeting, the NAs have been done, and that more NAs are generated based on the results (ie making new agenda items from the last meeting's NAs).
I really like a minutes format with the following columns:
Open Issue or Item (This may start as an issue and migrate to the desired outcome)
Original Date (Date the item was first on the agenda)
Due Date
Completion Date
Who (Person responsible for the Next Action)
Status (Dated entries showing the progress of the action. Most current listed on top. These can get cleaned out when they're stale. A quick read of the items should give you a sense of the history of the item and what's happening right now.)
this document then serves the next week as the agenda for "old business". We've moved to a prettier document that's intended to be a status for management. I miss this old format which was very good for getting a team to Get Things Done. (It's really obvious when someone isn't making progress and every week their update is I'll do that next week.)
Also - Put a list of the invitees in the minutes somewhere with attendance at that meeting noted.
Once an item is completed, Note it as complete and keep it in the minutes for a week so you have it as a record.
And although people should be able to jot down their action items in the meeting, getting minutes out quickly helps remind people what they committed to do.
Even if you're an attendee and not the chair, you can push for the NAs. If someone is going on and on, you can say, I'm not sure I'm following, what is it you're recommending as the next action? If they're moving on to the next topic, "so to recap, who's doing abc and when will it be done?" Always need an action, a person and a date.