Create fake Contact to track file activity
As an attorney my interest is to track activty related to a case. In addition to tracking activity related to a client Contact, I also create a fake Contact where the name is the path to the file where Word documents for a particular case are filed. That gives me an automatic Journal entry each time those files are accessed. I've not seen others do that.
The problem is that I have not found a way to sort the Journal so those entries will sort together with the client entries. It might be possible to acomplish that by incorporating a case identifer field in every Outlook form, but I have not tried it because it will be a lot of work and I can't be sure that Journal would sort by the field--there are fields that can't be used to sort. As a work-around, I put a case ID (number) in each message, filename, etc. Then, I can search for the ID and retrieve all related Journal entries.
Outlook is tantalizing because it has so much power and data but has so many limitations--many unexpected--that you have to work around. i have the feeling that it was written with the prospect that it would integrate into a system that was never created. For instance, it is mostly impossible to use the data without exporting it to another program to be processed, e.g., you can create a table view which includes a duration field but can't tablulate the numbers without some export process.