JoeCotellese said:
How does one manage email based workflow in a paper system?
My e-mail messages fall into three categories:
When I process my e-mail inbox (business or personal), I go ahead and do any request that can be done within two minutes. Junk, of course, gets deleted. I note projects and more complicated requests on my Projects and/or NA lists in my planner. If something needs to be delegated, simply forward the message to the appropriate person and make a note on your "Waiting For" list. If there is a deadline involved, jot that on your calendar, and if a deadline reminder is needed, jot that on the calendar however many days in advance of the deadline that you need it to be. The same thing applies for a project for which you something from someone else. Make a note on your Projects list, put any NAs that you can go ahead and do on your NA lists, let the appropriate person know what you need, and then make a note on your "Waiting For" list.
After I have made the appropriate notations in my planner, the actual e-mail messages get moved to the appropriate reference folder (if needed). In Outlook, you can set up Personal Folders and subfolders that are stored on your computer (instead of on the server, if your company uses that). I have one main Personal Folder titled, "Reference", and several subfolders under that - one for each subject that I need to keep up with (avoid having a miscellaneous folder). I save all of my nonjunk e-mail messages, so after processing, they all end up in one of these subfolders. (In order to cut down on visual clutter, I do not have my folder list visible in my main Outlook window.) E-mail attachments immediately get saved in the appropriate electronic or paper files at processing time.
I hope that this makes sense; please ask questions if it doesn't. The gist of it is that e-mail messages get processed just like anything else. Action items relayed to you via e-mail are no different from action items relayed by any other means; enter them into your system (paper or electronic, whichever you use) like you would anything else.
I like to experiment with Outlook and get it to do what I want it to do, but at the end of the day, I find my paper-based planner to be more efficient and easier to use.