Thought for the day: A big part of GTD is GTP - Getting To the Point

I couldn't resist sharing this with you people:
"The Not-To-Do List: 9 Habits to Stop Now" from Tim Ferris (he of 4 Hour Work Week fame)
http://fourhourworkweek.com/2007/08/16/the-not-to-do-list-9-habits-to-stop-now/

I hope the copyright Nazis don't object... but I thought it was of sufficient interest to paste in the entire article.

I'll be interested to see what you good people here make of it.

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“Not-to-do” lists are often more effective than to-do lists for upgrading performance.
The reason is simple: what you don’t do determines what you can do

Here are nine stressful and common habits that entrepreneurs and office workers should strive to eliminate. The bullets are followed by more detailed descriptions. Focus on one or two at a time, just as you would with high-priority to-do items. I’ve worded them in no-to-do action form:

1. Do not answer calls from unrecognized phone numbers
Feel free to surprise others, but don’t be surprised. It just results in unwanted interruption and poor negotiating position. Let it go to voicemail, and consider using a service like GrandCentral (you can listen to people leaving voicemail) or Simulscribe (receive voicemails as e-mail).

2. Do not e-mail first thing in the morning or last thing at night
The former scrambles your priorities and plans for the day, and the latter just gives you insomnia. E-mail can wait until 10am, after you’ve completed at least one of your critical to-do items…

3. Do not agree to meetings or calls with no clear agenda or end time
If the desired outcome is defined clearly with a stated objective and agenda listing topics/questions to cover, no meeting or call should last more than 30 minutes. Request them in advance so you “can best prepare and make good use of the time together.”

4. Do not let people ramble
Forget “how’s it going?” when someone calls you. Stick with “what’s up?” or “I’m in the middle of getting something out, but what’s going on?” A big part of GTD is GTP — Getting To the Point.

5. Do not check e-mail constantly — “batch” and check at set times only
I belabor this point enough. Get off the cocaine pellet dispenser and focus on execution of your top to-do’s instead of responding to manufactured emergencies. Set up a strategic autoresponder and check twice or thrice daily.

6. Do not over-communicate with low-profit, high-maintenance customers
There is no sure path to success, but the surest path to failure is trying to please everyone. Do an 80/20 analysis of your customer base in two ways–which 20% are producing 80%+ of my profit, and which 20% are consuming 80%+ of my time? Then put the loudest and least productive on autopilot by citing a change in company policies. Send them an e-mail with new rules as bullet points: number of permissible phone calls, e-mail response time, minimum orders, etc. Offer to point them to another provider if they can’t conform to the new policies.

7. Do not work more to fix overwhelm — prioritize
If you don’t prioritize, everything seems urgent and important. If you define the single most important task for each day, almost nothing seems urgent or important. Oftentimes, it’s just a matter of letting little bad things happen (return a phone call late and apologize, pay a small late fee, lose an unreasonable customer, etc.) to get the big important things done. The answer to overwhelm is not spinning more plates — or doing more — it’s defining the few things that can really fundamentally change your business and life.

8. Do not carry a cellphone or Crackberry 24/7
Take at least one day off of digital leashes per week. Turn them off or, better still, leave them in the garage or in the car. I do this on at least Saturday, and I recommend you leave the phone at home if you go out for dinner. So what if you return a phone call an hour later or the next morning? As one reader put it to a miffed co-worker who worked 24/7 and expected the same: “I’m not the president of the US. No one should need me at 8pm at night. OK, you didn’t get a hold of me. But what bad happened?” The answer? Nothing.

9. Do not expect work to fill a void that non-work relationships and activities should
Work is not all of life. Your co-workers shouldn’t be your only friends. Schedule life and defend it just as you would an important business meeting. Never tell yourself “I’ll just get it done this weekend.” Review Parkinson’s Law in 4HWW and force yourself to cram within tight hours so your per-hour productivity doesn’t fall through the floor. Focus, get the critical few done, and get out. E-mailing all weekend is no way to spend the little time you have on this planet.


It’s hip to focus on getting things done, but it’s only possible once we remove the constant static and distraction. If you have trouble deciding what to do, just focus on not doing. Different means, same end

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"I'll be interested to see what you good people here make of it."

I think It is sound reasoning. As P Drucker says: "There is nothing so useless as doing efficiently that which should not be done at all."
 
This is a really great list. I feel like:
“I’m in the middle of getting something out, but what’s going on?” A big part of GTD is GTP — Getting To the Point.
is a tad passive-aggressive, but the idea is solid. Choose vocabulary that discourages a recap of the day and encourages sticking to the topic at hand.

#1 was key for me. I even put a little bit in my voicemail message about it. My phone # is for a populous area and I get wrong calls all the time. This saves me loads of effort.

Regarding #8, I set my iPhone to Do Not Disturb. If it's an emergency, a second phone call gets through. But when a coworker hits my voicemail that tells them "I answer calls from numbers I know unless I'm busy; if it's an emergency, feel free to call a second time to reach me, or leave a voicemail and I'll get back to you when I can" (roughly; that's paraphrasing), they know what to do and I get waaay more voicemails over second calls.
 
Ship69 said:
1. Do not answer calls from unrecognized phone numbers

2. Do not e-mail first thing in the morning or last thing at night

3. Do not agree to meetings or calls with no clear agenda or end time

4. Do not let people ramble

5. Do not check e-mail constantly — “batch” and check at set times only

6. Do not over-communicate with low-profit, high-maintenance customers

7. Do not work more to fix overwhelm — prioritize

8. Do not carry a cellphone or Crackberry 24/7

9. Do not expect work to fill a void that non-work relationships and activities should
My take on them:
1. not going tohappen. I am the business line and many of my calls are from unrecognized numbers. Often it's people wanting to come by for a farm tour and only in town for a few hours or a few days. These usually turn out to be rather lucrative in sales, so I always answer them during regular business hours. After hours it varies. If it's close to business hours I generally answer as again it's often potential custoemrs. Otherwise they can leave voicemail or text message me.

2. Agreed, morning only because that is when I am busy with other stuff and at night because I tend to be sharper and more caustic than I ought to be.

3. Again not likely to happen. About the only meetings I go to are public meetings where government folks are explaining how they are going to cause more problems. I can't depend on the stated end time as usually public outcry makes them go longer and I need to stay to the bitter end to get my voice and issues heard.

4. Sometimes ok sometimes not. I live in a rural area. You can't get business done if you don't get the greeting stuff done first. Anyone who doesn't stop to take the time to talk is perceived as an outsider and won't get help later when needed. Part of being in a small town is that you plan on things taking longer. Case in point: Today I had to take some sheep registration papers to the Post Office to mail them. I talked to our ditch rider, said hello to 2 friends, got the low down on the 2nd cutting of hay, some info on an event coming up and more. If I had just been abrupt I would have had problems and not gotten some useful information.

5. Yes good thing to do.

6. OK in moderation. Sometimes the very high maintenance customer today becomes your biggest, best buyer later. It may be because I am selling livestock and meat. Livestock often is a several year cycle before people buy. Meat often requires handholding (I give customers my cell number so they can call me with cooking questions) but when I do that those folks often become my best customers and champion my stuff to others. So I see it as an investment in futures. Some pay off and some don't but since my crystal ball to tell me who will be worth the effort and who won't doesn't work very well I treat all of them as if they will become great customers.

7. Generally good. But instead of just letting things slide try to hire in help to finish and then say no more often.

8. Nope not going to happen. Again it may be the small town coming out but I have had emergency calls from neighbors at all hours of the day and night and I know I can call them then too. Plus a cell phone is an important emergency tool, especially when you are working on a farm and might get injured or need help. It's more critical than a license or cash and with me always from the time I get up until I go to bed and then it's on my nightstand.

9. Farming is 24/7/365. You cannot just drop it, animals have to be fed, irrigation water checked, crops gotten in no matter the hour, potential holiday or whatever. Those who work "regular" hours often don't have a clue what it means to farm. That said it is possible to take time when you can but you can't often schedule your down time. Vacations away from the farm are very difficult if you are small and don't have employees due to the overwhelming training needed just to handle the normal day to day chores. These sorts of lists might work for office jobs but not things that are based on biology and weather.
 
Oogiem said:
These sorts of lists might work for office jobs but not things that are based on biology and weather.

You might then be surprised to learn that I agree with a lot of your concerns about the list even though I work something close to an "office job." I think the premise of the article is a good one but there are no one-size-fits-all solutions for guarding one's time and finding a good work-life balance.
 
I do think the article was worth sharing, though. If nothing else it is provoking a useful discussion about a topic important to everyone and relevant to GTD.
 
Yes, I like Chirmer's (I paraphrase) "if it's an emergency call twice otherwise leave a message".

Re rural areas, yes I hear you. I think part of the trick is even when rushed:

a) To know that you can't always come straight to the point - plan to build in a couple of minutes at start (and sometimes end) of all conversations. It was an insight to me when a therapist I know showed me that she could take time to have a deep... & thoughtful... conversation with me but only for 5 minutes absolute maximum due to her other constraints.

b) Get into the habit of changing gear deliberately after whatever time you decide in advance (e.g. 2 minutes)

c) Taking the trouble to explain *reasons* why you need to push on makes winding up seem not rude.

I notice that my boss applies quite a lot of the above even in more busy/commercial environments with benefit. A big part of the secret to his success in getting people to help him is to making it fun/enjoyable to work with him. Don't under-estimate that part.

Also I've noticed that executing "a light touch" (e.g. cracking the light odd joke) and even just smiling in an knowing kinda way - yes, even when you are WAY outside your comfort zone - can sometimes make people think that you are way more intelligent than you are!
 
I originally saw the suggestion about writing a Not-To-Do list within a book on cleaning and organizing for creative types. The book called out 2 personality types the Elbies and the Arbies (pronounced as LB's and RB's.) It's shorthand for Left Brain / Right Brain.

One thing that plagues Arbies a lot is a desire to see everything at once. This is why they may spread out all their things in one room. To them such a layout makes sense yet it does look like one big chaotic mess to others and to some extent themselves. At some point, they really need to organize. It's humanly impossible to do it all.

The recommendation was made to clean a room. Instead of choosing an area to start, answer this instead: what areas of the room will you NOT clean today? This way, you do have those areas noted somewhere because one big scare of Arbies is feeling like you'll forget something. The areas to focus on do stand out after you've eliminated what NOT to do.

This reminds me a lot of the Someday/Maybe part of GTD. In later years, I've really gotten to appreciate mine. It's a nice place where I can park those things that I handle by asking during the Weekly Review, "What will I not specifically do this week?" That said, I must revisit the Someday/Maybe list again weekly, and some projects do move out of there eventually. It's just reassuring to know that's one place I can turn to reliably.

Meanwhile, the office still needs cleaning; it is getting better, though.
 
@Ship 69: I think this quote from Thoreau also summerises Ferriss position in a good way: "A man is rich in proportion to the number of things he can afford to let alone."
 
If you haven't read Tim Ferriss' book, I would recommend it. I've adopted a lot of his advice.

I am fortunate that I have a top notch administrative assistant who I've been working with for many years. She answers my phone. Lots of people ask for me because I am the head of our organization, but they really need to speak to someone else on our team. So that filter saves me lots of time. But, in the last year, I get fewer calls. Now I'm working on a similar filter for my public facing email.

I cannot turn off and stop carrying my cell phone. But I have turned off the ring/vibrate for my email accounts. I do batch my emails. When my phone vibrated when a new email arrived, I'd always feel the need to check it.
 
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