Hi,
I'm hoping for some help here. I perform a blended role in an IT Support Department split between project management and Technical Support.
I have my GTD system setup in Evernote to manage projects and general everyday Next Actions, Read/Review, Agenda's etc.
I also have to use a Helpdesk System which will generate other Next Actions, either logged by myself for management and monitoring purposes or automatically generated from users.
Should I add the Helpdesk Tickets to my Next Actions (which seems excessive)?
Is there a better way to manage these two separate systems so that I can ensure that everything I need to do is done to meet my pre-defined & project work and targets/visions etc.
Ross.
I'm hoping for some help here. I perform a blended role in an IT Support Department split between project management and Technical Support.
I have my GTD system setup in Evernote to manage projects and general everyday Next Actions, Read/Review, Agenda's etc.
I also have to use a Helpdesk System which will generate other Next Actions, either logged by myself for management and monitoring purposes or automatically generated from users.
Should I add the Helpdesk Tickets to my Next Actions (which seems excessive)?
Is there a better way to manage these two separate systems so that I can ensure that everything I need to do is done to meet my pre-defined & project work and targets/visions etc.
Ross.