S
spectecGTD
Guest
Twice today I had a BFO (Blinding Flash of the Obvious) in dealing with customers. In both cases I was standing & having a conversation, during which I promised to furnish some information in follow-up. I pulled out my note pad and wrote down what I had just promised while we were speaking. Before leaving I then reviewed quickly what I was to do and in one case what the other person was to do in follow-up.
Both customers commented on the fact that I had written it down. My reply was something to the effect that this is important and I don't want to trust my flawed & aging memory. We chuckled over that and I was on my way.
Afterward I realized that while I had said "this matter" was important - I had actually communicated in a non-verbal way that THEY were important. It made me think about all the times people say "I'll get back to you" when I feel it's likely they will forget that commitment once I'm out of their face.
I do usually write things down anyhow, but from now on I'm writing it down because THE PERSON I MADE THE COMMITMENT TO is important, and in fact they are more important that the subject of the note - it is just a by-product.
Both customers commented on the fact that I had written it down. My reply was something to the effect that this is important and I don't want to trust my flawed & aging memory. We chuckled over that and I was on my way.
Afterward I realized that while I had said "this matter" was important - I had actually communicated in a non-verbal way that THEY were important. It made me think about all the times people say "I'll get back to you" when I feel it's likely they will forget that commitment once I'm out of their face.
I do usually write things down anyhow, but from now on I'm writing it down because THE PERSON I MADE THE COMMITMENT TO is important, and in fact they are more important that the subject of the note - it is just a by-product.