Hello all. I have just read the GTD book, got all of my head into my in-tray, completed the two minute tasks and delegated/deleted what I need to. I am in a customer facing role with just under a 100 tasks (projects) that will need multiple actions. All are (fairly) urgent, and I'm looking at the list, not quite knowing which ones to start on, but knowing that I need to understand what my next actions are for each of them, which is fine. My main question I suppose is that if my next action is 'write the report', this may take two days to complete and will be to the detriment of the other projects that may also need work doing on them, not forgetting new work coming into my in-tray. Is it common practice to work on one of the projects for a few hours, then move focus on to a similar project, or is it best to complete the next action until starting work on another one? Thanks very much for any assistance - I will be back with more! Neil.