I guess the big question about all of this becomes how to successfully use both. I agree that Act is a great contact manager. As my new company grows, I'm finding that Outlook might not be the ideal solution for me as it relates to recording the minutae of every contact I have with every client.
But trying to use Act AND Outlook would require a lot of duplicated effort, and duplicated data, wouldn't it?
I'd love to hear how someone who's successfully using both apps in a "mind like water" state is doing it, because it seems to me like too much time spent doing work ABOUT my work, instead of just plain doing the WORK.
Regards,
Neil