Maintaining
Roseanne: It sound like you are responsible to sign up new customers as a part of you're job. That sound like a bigger area of focus than a project that you can check of as done. So I would put an area of focus on 20000 ft: Job - Get new customers, then I would have no project on 10000 ft. But I would have the action (off course!)
You don't have to have projects to all your area of focus, you can have actions to your area of focus with no projects attached to them.
Life is good
Roseanne: It sound like you are responsible to sign up new customers as a part of you're job. That sound like a bigger area of focus than a project that you can check of as done. So I would put an area of focus on 20000 ft: Job - Get new customers, then I would have no project on 10000 ft. But I would have the action (off course!)

You don't have to have projects to all your area of focus, you can have actions to your area of focus with no projects attached to them.
Life is good
