I don't disagree that a well oiled workflow is critical. However, I was referring more to the fact that often what appears to be a two minute item is quite often laden with traps for rabbit holes and distractions not to mention pitfalls when a critical step goes awry. Even the most efficient machine is not impervious from breaking down and requiring servicing.
If it happens, it happens. I find I get it right often enough that there's a net positive benefit. If you thought it would take 2 minutes and it takes 4, so what, really? And if you really find you've opened pandora's box, just put the whole thing on your project list and move on, as you would have done in the first place.
Possibly. I find that the expectation of most people, in most places, in most workplace cultures, today at least, is that fast response times are the norm. Especially even more so when someone who may or may not usually respond promptly (e.g. if it takes hours to finally get in contact with someone you really don't want to let go until all of your issues related to them are addressed/resolved). Vice-verse if someone won't stop pestering you, usually you will do just about anything to make them quiet/go away. In both cases, the problem is either not responding fast enough or responding too fast. Ironic, but maybe my experiences are not typical? Just my thoughts
Well, that's a different issue. The point I was making is that the two-minute rule doesn't say you have to stop what you're doing and do it, if it takes under 2 minutes. But you can choose to stop and do it, if you wish.
How exactly you go about choosing involves all sorts of factors - what you're currently doing, who's interrupting you and why, your company culture, how much time til your next meeting, your energy levels, etc. There's no one size fits all. We can all agree that excessive interruptions are bad for productivity, but equally, can accept that getting a certain number is just a part of work. A lot of thinking goes into how far and how often you push back on those interruptions. But that's not really a question of the 2-minute rule.