I’m upgrading to a new digital tool, when a basic doubt pop-up! I have about 40 customer with an annual service and my first idea was to create a Project for each of this customer. Each of them need more than one action every year. As an example: Each agreement has its natural expiration. Some meetings are requirente. There is the follow-up of the service team. When it’s convenient I take some extra actions. As an alternative I could create only one Project: Existing customer with a link to an external excel sheets that contain the list of all the customer with the plan of each initiative. Which of the two systems works best according to your opinion?